Maintenance & Support
We provide ongoing website maintenance and technical support to ensure your website remains secure, up-to-date, and optimized for performance.
Ongoing maintenance and technical support covering backups, security monitoring, bug fixes and updates to keep your site secure, current and running with minimal downtime.
What is included
- Regular backups and a check that they can be restored
- Security updates and monitoring for problems
- Bug fixes and small content or layout changes
- Help with hosting, domains and email questions
- A clear scope and response time in the agreement
Who it suits
- Businesses that depend on their website every day
- Owners without an in-house developer
- Sites built by us or by someone else that need looking after
How we work
- DiscussYou describe the goal. We ask questions and tell you plainly what is worth building and what is not.
- ProposeYou get a written proposal with scope, deliverables, milestones and a price before any work starts.
- BuildWork moves in milestones. You can follow progress and leave feedback in your client portal.
- LaunchWe test, deploy and hand over. Support after launch is agreed up front, not assumed.
Common questions
Can you support a site you did not build?
Often yes, after a short review of the code and hosting. We tell you honestly if it is not a good fit.
What happens if the site goes down?
We look into it as soon as we are told, within the response time in your agreement.
Is support a monthly fee?
It can be monthly or per task. The proposal sets out what is included and what it costs.
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